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Coomera Houseboats competition terms & conditions

The winner will be chosen at random and will be notified via email. Once notified, the winner will then have one week to confirm their win via email. After this time if contact has not been received, the prize will be re-drawn and a new winner chosen.

The prize is non-transferrable and cannot be redeemed for cash. There is no entry fee and no requirement of purchase to enter the competition.

The winner will have their name, email and phone number passed on to the prize provider so that arrangements can be made for the collection / redemption of the prize. If for any reason beyond our control, the prize is cancelled or deemed unavailable by the prize provider, entrants will not receive a replacement prize nor will they receive any financial reimbursement to the value of the prize.

Prize 

  • 2 nights accommodation on a Premium 4-Cabin SPA houseboat – Blue Sky OR The Prestige. Self-contained 60ft vessel, 2 full bathrooms, Spa and BBQ facilities on the top deck for up to 8 crew.
  • Redeemable midweek only for Tuesday's departure.
  • The prize includes 4hrs of motoring, 16hrs of generator, outboard engine hire for 2 nights and one car park.
  • All linen & towels.
  • Cleaning of the vessel at the conclusion of the trip. Extra cleaning fee applies if the vessel is left in an unsatisfactory state (see additional charges below).
  • Bond to be paid at check in on a valid credit card of $3000
  • Valid for 12 months. Not valid school holidays / Public holidays. Prize or any portion of the prize is not transferable and not redeemable for cash. Booking subject to availability. Bookings by phone 07 5502 6200.

Additional Charges

Additional charges apply and must be paid directly by the customer.

These include:

  • Motoring charges apply for any hour or part thereof as per engine readings at the time of briefing / return. Blue Sky $75ph / The Prestige $100ph (subject to change).
  • Generator charges apply for any hour or part thereof as per generator readings at the time of briefing / return. A minimum of 8hrs per day is required on both vessels.
  •  $3,000 bond applies to both Blue Sky SPA and The Prestige SPA.
  • Late Return fees of AUD$250 per hour.
  • Cleaning extra fees may apply for vessels left in an unsatisfactory state.
  • Any extra purchase (Ice, Bait, etc…).

Travel Insurance, Bonds and Liability

  • Coomera Houseboats Gold Coast follows strict maritime guidelines and regulations to ensure compliance and safety to customers.
  • Coomera Houseboats Gold Coast holds a marine insurance policy covering loss & damage to the vessel and Third Party Legal Liability. Bond must be paid by the hirer to cover the excess in case of claims for loss or damage. Insurance will pay valid claims providing the hirer operates the vessel safely and in accordance with the applicable maritime regulations. Coomera Houseboats Gold Coast strongly recommends that guests also have personal travel/medical/cancellation insurance.
  • Damage to navigation beacons incurs an additional $3000 on top of the bond to be paid by the customer.
  • Bond Payment/Release: On arrival, you are required to lodge a security bond for the houseboat. Security bonds or ‘bonds’ must be lodged by credit card at time of check in. Usually, bonds will be cleared back to customers on the day of check out after an inventory check and providing the vessel has been returned clean and tidy and without loss or damage. Coomera Houseboats Gold Coast do, however, reserve the right to take up to 7 days to return bonds or confiscate bonds or part thereof if damages or losses occur as a result of your hiring the vessel.

Customers should allow for between 3-5 working days for clearance of all credit card bonds. All and any bond issues that may arise will be clearly discussed with all parties.

 $3,000 bond applies to both Blue Sky SPA and The Prestige SPA.

 Customer Documentation & Requirements 

Documentation - To be provided at time of check in::

  • Residents of Australia/New Zealand: Valid Driver's License + Credit Card (Visa/Mastercard/Amex) for the bond.
  • Other countries: Valid passport + International Driver’s license + Credit Card (Visa/Mastercard/Amex) for the bond.

Requirements: 

  • Customers driving the houseboat must be at least 18 year old. It is our requirement that a minimum of two customers are briefed by our skippers to drive the boat and are on board for the entire duration of the charter.
  • Customers must have a mobile phone charged and capable of making & receiving calls at all times during charter.
  • English language comprehension: A thorough understanding and use of English language is required. Legally Coomera Houseboats Gold Coast needs customers to understand our marine briefing and what our contract contains. If Coomera Houseboats Gold Coast crew cannot have a conversation with customers in English, customers may not be allowed to drive the houseboat and may have to stay docked at our jetty.
  • Medical Conditions: Hirer agrees that no medical condition can impact the driving of Coomera Houseboats Gold Coast vessels.
  • Clients will receive a check in email 3 to 4 days before departure with all preparation/arrival details. Clients are required to then reconfirm all details by calling (+61) 07 5502 6200.

Itinerary and Weather

Coomera Houseboats Gold Coast reserves the right to alter the itinerary. 

Coomera Houseboats will not offer a credit in the case of non-fine weather conditions that are considered to be non-dangerous, i.e. if it is simply overcast, windy or rainy.

In the rare event that we declare severe and / or dangerous weather conditions during your charter, Coomera Houseboat Holidays may restrict your boat movements or recall your boat back to base for safety reasons. No credits can be given in this situation.

In the unlikely event that a severe and or dangerous weather condition is declared by Coomera Houseboats within 24 hours of your charter commencing, Coomera Houseboats may cancel your charter with a 12 months credit to be applied to another non-peak time as agreed to by you and us, and will not cover other costs associated with the guests travel arrangements.

The management of Coomera Houseboats will, at their discretion and after consulting with all relevant authorities, decide what severe or dangerous weather is.

Coomera Houseboats always has the safety and wellbeing of its customers and staff as a priority. We cannot control the weather, but we work as best as possible to manage weather situations.

Cancellation & Changes Conditions

Within 30 days of departure - No change / cancellation permitted.

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